The Training Grounds Terms and Conditions - Clients
Important booking info
No-show policy
In the event of a no show, you will be automatically charged 100% of the booked session price.
Cancellations & rescheduling
Cancellations or rescheduling must be made at least 24 hours before your scheduled session time via The Training Grounds booking system.
Cancellations made within 24 hours will automatically incur a 50% charge of the booked session price for failing to cancel or reschedule in the specified timeframe.
Cancellations made within 3 hours will automatically incur a 100% charge of the booked session price for failing to cancel or reschedule in the specified timeframe.
Securing your booking
A valid card is required to secure your booking.
You will only be charged once the session is completed, or if a late cancellation or no-show fee applies.
Card details & fees
Your card details are securely stored by our payment provider.
The Training Grounds does not store full card numbers.
Card payments may include a small processing fee.
By completing this booking, you agree to these booking conditions.
The Training Grounds End User Terms and Conditions
1.0 What TTG Provides
The Training Grounds is a platform / marketplace that helps you discover, compare, and book independent personal trainers and fitness providers. The Training Grounds is not a gym, not a medical provider, and does not directly provide training services unless explicitly stated.
When you book a service, the contract for the training session is between you and the Trainer. The Training Grounds provides booking and payment tools and support.
2.0 Eligibility and accounts
You must be at least 18 years old to use The Training Grounds or have a parent or legal guardian book and accept these Terms on your behalf.
You agree that the information you provide is accurate and kept up to date. You are responsible for your activity on your account.
3.0 Bookings and services
3.1 Booking confirmation
A booking is confirmed when you receive a confirmation message or email from The Training Grounds and (where applicable) payment authorisation is successful.
3.2 Trainer availability and changes
Trainers manage their own availability. A Trainer may need to reschedule or cancel due to illness, emergencies, or unforeseen circumstances. If this happens, you will be offered a reschedule or refund in line with Section 6.
4.0 Pricing, payments, and fees
4.1 Prices
Prices are set by Trainers and displayed on The Training Grounds Marketplace. Prices may change, but confirmed bookings keep the price shown at the time you booked.
4.2 Payment processing
Payments are processed by our third-party payment provider(s) (Stripe) and may include a booking fee or service fee (if applicable), which will be shown before you confirm payment.
4.3 Authorisations and pre-authorisations
To secure bookings, we may place a temporary authorisation hold (a pre-authorisation) on your card. This is not a charge, but it can reduce your available balance until it is released by your bank.
4.4 Failed payments
If payment fails, your booking may not be confirmed or may be cancelled. You are responsible for any bank fees, currency conversion charges, or card provider fees.
5.0 Card information and how it is stored
5.1 We do not store full card numbers
The Training Grounds does not store your full card number, card security code (CVV), or magnetic stripe data. Card details are handled by our payment processor(s) using industry-standard security and PCI DSS compliant systems.
5.2 Tokens and saved payment methods
If you choose to save a payment method, our payment processor stores it and provides The Training Grounds with a token (a secure reference) so you can pay faster in the future. The Training Grounds can use that token to charge you only for purposes allowed under these Terms, such as booking payments, no-show fees (where applicable), or agreed cancellation fees.
5.3 Your responsibility
You must use a payment method you are authorised to use. If you believe your account or payment method has been used without permission, contact us immediately.
6.0 Cancellation, rescheduling, no-shows, and refunds
This section sets the minimum standard for The Training Grounds. Some trainers may have stricter policies, but they must be clearly displayed before you book. If a trainer policy is displayed and conflicts with this section, the displayed policy will apply.
6.1 Standard cancellation window
Unless otherwise stated at booking time:
Cancel 24 hours or more before the session start time: full refund (or no charge if only authorised).
Cancel within 24 hours of the session start time: you will be charged 50% of the booking price.
Cancel within 3 hours of the session start time: you will be charged 100% of the booking price.
6.2 Rescheduling
Unless otherwise stated at booking time:
Rescheduling is allowed once with at least 24 hours' notice, subject to Trainer availability.
Rescheduling within 24 hours may be treated as a late cancellation.
6.3 No-shows
If you do not attend or are not reachable at the agreed time, it is a no-show. No-shows will be charged up to 100% of the booking price.
6.4 Trainer cancellations
If a Trainer cancels:
You can choose to reschedule, or
Receive a full refund for the cancelled session (or no charge if only authorised).
6.5 Refund timing
If a refund is approved, we will process it back to your original payment method. Your bank may take several business days to display the refund.
6.6 Chargebacks and payment disputes
If you file a chargeback with your bank without first contacting us, we may pause your account while we investigate. We may provide booking records and communication history to the bank to respond to the dispute.
7.0 Health, safety, and assumption of risk
Exercise and physical activity carry inherent risks. You are responsible for deciding whether a session is suitable for you.
You agree to:
disclose relevant injuries, conditions, or limitations to your Trainer before and during sessions,
follow reasonable safety instructions, and
stop activity if you feel unwell, dizzy, or unsafe.
The Training Grounds does not provide medical advice. If you have health concerns, consult a qualified health professional before training.
8.0 Standards of conduct
You must treat Trainers and others with respect. You must not:
harass, threaten, or discriminate,
attend sessions intoxicated or under the influence of illegal drugs,
share abusive, misleading, or unlawful content on The Training Grounds,
attempt to bypass the platform in a way that breaches these Terms (including fraud or payment avoidance).
We may suspend or terminate accounts for conduct that puts others at risk or breaches these Terms.
9.0 Reviews, content, and community
If you post reviews or other content, you confirm it is truthful, based on your genuine experience, and not misleading.
You grant The Training Grounds a worldwide, royalty-free licence to use, display, and reproduce your content for platform operations and marketing, unless you request removal, and we agree removal is reasonable and lawful.
10.0 The Training Ground’s role and limitations
The Training Grounds does not guarantee:
the quality, outcomes, or results of any training,
that a Trainer is licensed, insured, or qualified for your specific needs (unless we explicitly verify and state it),
uninterrupted access to the platform.
We work to maintain a safe and reliable service, but we are not responsible for losses caused by events beyond our reasonable control (for example, network outages, third-party payment failures, extreme weather).
11.0 Liability
To the maximum extent permitted by law:
You use The Training Grounds and Trainer services at your own risk.
The Training Grounds are not liable for indirect or consequential loss (for example, lost income, lost opportunity, or loss of enjoyment).
· The Training Ground’s total liability relating to a booking is limited to the fees you paid to The Training Grounds for that booking (excluding amounts paid to the Trainer), unless law requires otherwise.
Nothing in these Terms limits rights you may have under New Zealand consumer laws that cannot be excluded.
12.0 Privacy
Our collection and use of personal information is explained in our Privacy Policy: Click Here
In summary, we collect information needed to run bookings and payments (for example, contact details, booking history, and payment tokens). We may share necessary details with Trainers so they can deliver your booking.
13.0 Communications and marketing
We may send you service messages about your bookings (confirmation, reminders, changes).
Marketing messages are optional. If you opt in, you can opt out at any time via the link in the message or by contacting us.
14.0 Termination
You can stop using The Training Grounds at any time. We may suspend or terminate your account if you breach these Terms, commit fraud, or create risk for others.
Termination does not affect obligations relating to past bookings, unpaid fees, chargebacks, or disputes.
15.0 Changes to these Terms
We may update these Terms from time to time. We will post the latest version on our website and update the effective date. Continued use of The Training Grounds after changes means you accept the updated Terms.
16.0 Governing law and disputes
These Terms are governed by the laws of New Zealand.
If there is a dispute, contact us first so we can try to resolve it. If we cannot resolve it, disputes may be dealt with by New Zealand courts or an appropriate New Zealand dispute resolution process.
17.0 Contact Us
The Training Grounds
Email: info@thetraininggrounds.co.nz
Website: https://thetraininggrounds.co.nz/
As per 11/05/2026